Silvergrace Care is a registered provider of Australian Government-funded aged care services. We are committed to safe, quality and person-centred care, supported by appropriate governance, workforce, clinical oversight and quality systems.
Registered Aged Care Provider Provider ID: PRV-47609
Our Registration
Registered to provide aged care
Silvergrace Care is registered across five provider registration categories, covering a broad range of services designed to support older people to remain independent, safe and connected at home.
Registered Provider
Silvergrace Care
Provider ID
PRV-47609
REGISTRATION
Categories 1–5
REGULATOR
Aged Care Quality and Safety Commission
OUR REGISTRATION
Our registered service categories
Silvergrace Care’s registration covers services ranging from everyday assistance at home through to personal care, allied health, restorative care management and nursing care.
Home & Community Services
Domestic assistance
Home maintenance and repairs
Meals
Transport
Assistive Technology & Home Modifications
Domestic assistance
Home maintenance and repairs
Meals
Transport
Advisory & Support Services
Social support and community engagement
Personal Care & Care Support
Allied health and therapy
Personal care
Nutrition
Home or community general respite
Care management
Restorative care management
Nursing & Transition Care
Nursing care
Category 4 & 5 Audit
No non-conformities identified
Categories 4 & 5
Independently audited
No non-conformities identified
Quality & Safety
Quality you can have confidence in
As part of Silvergrace Care’s registration, an audit was undertaken against the Strengthened Aged Care Quality Standards applicable to Categories 4 and 5.
The final audit report found that Silvergrace Care would be able to conform with the applicable Strengthened Aged Care Quality Standards.
YOUR RIGHTS
Your rights come first
At Silvergrace Care, compliance is about more than policies and processes. It should be reflected in your everyday experience of care.
HEARD
Your views, goals and preferences matter.
RESPECTED
Your dignity, identity, culture and privacy are valued.
IN CONTROL
You are supported to make choices about your care and everyday life.
Silvergrace Care maintains systems supporting safe and quality service delivery. These areas reflect systems specifically considered during the Commission’s registration assessment.
Governance
Quality assurance
Clinical oversight
Risk management
Complaints management
Incident management
Incident management
Our Workforce
Skilled and suitable people
Care delivered by people you can trust
Providing care in someone’s home is a position of trust.
Our workforce approach supports safe and quality service delivery through appropriate recruitment, workforce planning, relevant skills and experience, training, supervision and oversight. Silvergrace Care’s responsible persons were assessed as part of the registration process, with the Commission determining that each was suitable to deliver funded aged care services.
We recognise the trust involved when you share personal, health and other sensitive information with us. Silvergrace Care maintains processes designed to protect privacy and confidentiality and to support the appropriate collection, use, storage and disclosure of personal information.
Feedback helps us understand what we’re doing well and where we can improve. Whether you want to share a compliment, make a suggestion or raise a concern, we want you to feel comfortable speaking with us.
Making a complaint will not affect your right to receive respectful care and support.
We use feedback, service reviews, incidents, complaints, quality monitoring and the experiences of the people we support to identify opportunities for improvement. Our goal is not simply to meet requirements — it is to continually strengthen the quality, safety and experience of the care we provide.
Questions about our registration or services?
Choosing an aged care provider is an important decision. Our team is happy to answer questions about Silvergrace Care’s registration, services and approach to quality and safety.